At CHOCOBAI, we strive to deliver the highest quality homemade chocolates with care. Due to the perishable nature of our products, we have the following refund policy in place:

1. No Refunds on Perishable Products
As our chocolates are perishable food items, we do not accept returns or offer refunds once an order has been processed and delivered. We encourage you to carefully review your order before confirming your purchase.

2. Damaged or Incorrect Orders
If you receive a damaged or incorrect order, please contact us within 48 hours of delivery. We require photos of the damaged product and packaging to process your claim. Once verified, we will offer a replacement or refund, depending on the nature of the issue.

3. Missing Items
In the unlikely event that an item is missing from your order, please notify us immediately. We will investigate the issue and either send the missing item or issue a refund for the product.

4. Non-Delivery
If your package does not arrive within the estimated delivery time, please contact us. We will work with our delivery partners to trace the shipment and provide a solution, which may include reshipping your order or issuing a refund if the package is deemed lost.

5. How to Request a Refund or Replacement
To request a refund or replacement, please reach out to our customer service team at [insert contact details] with your order number, details of the issue, and any supporting evidence (such as photos for damaged products). We will review your request and respond within 2 business days.

6. Processing Refunds
Once approved, refunds will be processed within 5-7 business days and credited back to the original payment method used at checkout. Please note that the time it takes for the refund to reflect in your account may vary based on your bank or payment provider.

7. Changes to this Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and continued use of our website constitutes acceptance of the updated policy.

Contact Us
For any questions or concerns about our Refund Policy, please contact us at info@chocobai.in.